Terms & Conditions
Making Sense of Our Terms:
A Friendly Overview
Terms & Conditions
Below you will find our Terms & Conditions, Privacy Policy, and Disclaimer. These explain how we work and how pricing is handled. By booking us and making a payment, you confirm that you have read and understood these terms.
If you have any questions, feel free to get in touch.
01. Let’s chat
Before we dive into any work, let’s have a quick phone call to discuss your project. We can give you a general idea of the time, resources, and availability required to ensure everything goes smoothly.
02. Price Estimate
After our initial contact and reviewing any photos or videos you’ve shared, we can often provide a free rough indication of costs via email or WhatsApp. This first estimate is meant to help you decide on the next steps and is not a fixed quote.
If a project requires more detail, multiple options, or an on-site assessment, we may suggest a visit to your location. During this visit, we review the space, discuss practical solutions, and provide more specific advice about the work involved. This visit is a paid service, based on the time and travel required and the advice given.
Good to know!
A price estimate is an indication, not a fixed price. It is based on the information available at that moment.
Final costs may change as projects develop, measurements are confirmed, or circumstances on site evolve.
Invoices are based on the actual time spent and materials used.
Materials are charged at the store price on the day of purchase.
VAT (9% or 21%, depending on the project) is applied where required.
Estimates are valid for a limited period and may change if the scope of the project changes or if significant time passes before work starts.
If anything is unclear, we’re happy to explain and talk it through.
03. Fees and Commitment
Our fees are based on the size and nature of the job. For smaller assignments, a half-day or full-day rate may apply. Larger or ongoing projects are usually charged on an hourly basis. In some cases, we may agree on a project-based price where appropriate.
Before starting, we make clear agreements about the scope of work, the expected approach, and how time will be calculated. Work begins once both parties agree and any required advance payment has been received.
04. Getting Started & Payments
To start a project smoothly, we make agreements upfront about the work, planning, and payments.
An on-site visit may be suggested when a project needs detailed assessment or advice. This visit is a paid service, based on the time, travel, and advice involved.
To confirm a project and reserve time in the schedule, an advance payment may be required. Materials are invoiced separately and must be paid before they are purchased.
Invoices are sent by email and/or WhatsApp. To keep work moving smoothly, payments are expected within a reasonable timeframe. If a payment is delayed, work may be paused until payment is received.
For longer or ongoing projects, hours and costs may be invoiced periodically as the work progresses.
5. Timelines and Flexibility
Estimated timelines are discussed in advance and are based on the information available at that time. However, no two projects are the same, and unexpected circumstances, changes, or additional work may affect planning.
Unless explicitly agreed in writing, timelines are indicative and not strict deadlines. We aim to meet agreed delivery dates, but delays do not give rise to compensation unless this has been agreed in writing beforehand.
If adjustments are needed, we will communicate clearly and continue to work in a practical and professional way to keep the project moving.
6. Scope of Work
We aim to deliver quality work that fits your project and the space. The initial scope of work is discussed and agreed before starting, based on the information available at that time. As projects often evolve, adjustments may be needed along the way, which will be discussed and may affect pricing or timing
7. Changes to the Scope of Work
Changes are a natural part of the process and can come from both sides as ideas, wishes, or practical possibilities evolve. If adjustments are needed once work is underway, we’ll discuss them as they come up.
Changes should be communicated by phone, email, or WhatsApp. Any agreed changes may affect the price or timeline. Work continues based on what has been agreed together.
8. Project Delays
We aim to keep projects moving as planned, but delays can sometimes occur due to factors such as weather, material availability, or third-party services. If this happens, we’ll keep you informed and adjust the planning where needed to continue the work in a practical way.
9. Quality and Warranties
We take pride in doing good work. As independent carpenters, we don’t offer formal warranties. Materials are always covered by the supplier’s terms.
If something comes up related to our work, we’ll look at it together and aim for a fair and practical solution.
10. Liability and Insurance
We have appropriate liability insurance in place and work with care and responsibility. Our approach is based on mutual respect, clear communication, and finding solutions that work for everyone involved.
We can’t take responsibility for issues caused by circumstances outside our control, such as existing structural conditions, client-supplied materials, or work areas that are not properly prepared. If something unexpected comes up, we’ll look at it together and aim for a fair and reasonable way forward.
11. Client Responsibilities
To keep things running smoothly, we need access to the worksite and a clear, safe working area. When basic utilities like water or electricity are available on location, work can often be done more efficiently and with fewer extra arrangements.
If access, space, or utilities are limited, we’ll discuss the best way forward together, though this may mean additional time or adjustments are needed.
12. Cancellation or Changes
Both parties may cancel or postpone a project before work begins. However, once a date has been reserved, that time is set aside and often other work has been declined.
If a project is cancelled or significantly changed at short notice, any time already scheduled may be invoiced to cover the reserved work period.
If work has already started, all time spent, materials purchased, and costs incurred up to that point must be paid.
We understand that plans can change, but clear and timely communication is essential so that planning can be adjusted fairly for everyone involved.
13. Delivery and Planning
We do our best to work according to agreed planning and timelines, but external factors such as weather, material availability, or third-party services can affect progress. If anything changes, we’ll communicate clearly and adjust where needed.
When external factors cause delays, we’ll look at rescheduling the work in a practical way. Compensation applies only if agreed in writing beforehand.
14. Respect for Our Network
For some projects, we work together with trusted professionals from our network. This network is built on experience, reliability, and good collaboration, and it adds real value to the project.
When team members or specialists are involved through Hugo Will Fix It, this usually includes time spent on coordination, communication, planning, and responsibility for the overall progress. In some cases, a coordination or referral fee applies, reflecting the work and responsibility involved.
We kindly ask that any collaboration with people introduced through us remains coordinated via Hugo Will Fix It, unless explicitly agreed otherwise. This means they are hired and communicated with through us, not contacted directly. This helps keep things clear, fair, and respectful for everyone involved.
15. Privacy, Updates, and Website Use
We respect your privacy and handle personal information with care. Your details are only used where necessary to communicate, plan, or carry out work, and are not shared without reason.
Pricing, services, and terms may change over time as our work and services evolve. Any updates apply going forward and do not affect agreements already in place.
This website uses basic cookies to ensure it functions properly. We do not use third-party tracking beyond what is needed to run and maintain the website, such as hosting and domain services.
The information on this website is provided in good faith and is intended to give a general overview of our services and way of working. No rights can be derived from the content unless explicitly agreed in writing
Questions?
If anything is unclear or you want to talk something through, just get in touch. Every project is different, and we’re happy to think along and keep things clear and workable.
Company Details
Hugo Bruinink
Hugo Will Fix It
Registered as a Dutch sole trader (ZZP)
Chamber of Commerce (KvK): 747 953 09
VAT ID: NL001386865B54
NIE: Y6727624T
Operating in:
Artà, Mallorca
Amsterdam, The Netherlands